What clients say about us

I wanted to pass on my thanks for the way in which you have undertaken the role of property manager for my Auckland property.

I have found you to be timely with all required actions, informative about processes and points of relevant tenancy legislation and generally very responsive.

When you place a major asset into the hands of a management company you expect that they will be engaged and knowledgeable and hold the best interests of landlord and tenant in high regard. It has not always been the case that as landlords we have received such excellent service as we have from Bayleys and yourself. As I’ve previously said if I could have you managing my other properties, outside of Auckland, I would gladly have done so.

Bannister, owner

It is with pleasure that we provide a testimonial for Ryan Sweeney.

Ryan was our property manager for our Auckland property for three years. During this time we found Ryan to be very reliable and a very good communicator. Ryan managed the maintenance and repairs of our property in a very efficient and effective way. Our accounts were promptly issued and always accurate. Ryan also dealt with our tenants in a very supportive and caring manner, which we appreciated. We were also kept up to date with the latest legislative requirements.

All of these qualities made Ryan stand out as a property manager. We very much appreciate his personal dedication and professionalism. It was always a pleasure working with him and we trusted him to always keep our best interest to the fore of his thinking and work.

Our Auckland property has been sold and our relationship with Ryan is now finished. We know that Ryan will continue working with clients in his own very special way.

Brown & Lim, owners

I have dealt with a few property managers in my day but I have to say that I find your professionalism to be the best. Thank you for taking such good care of our property for us and giving us such valuable advice when needed.

Maharaj, owner

Just wanted to drop you a note and say thanks for the last 6 months, you're the best property manager we've had. In a market full of horror tenants and with us living overseas, it's reassuring to have you managing our investment.

Your attention to detail is second to none. In particular your inspection reports are wonderful, we know that if there are any issues you'll be across them and they will be highlighted and resolved quickly.

The personal responsibility you apply to your work is unique. This was evident last year when you responded to a broken faucet that was flooding the bathroom one evening. Your above and beyond response saved us the cost of an emergency plumber call-out.

Ryan, owners

Ryan listed our property at fairly short notice and managed two different tenants over the time we had it listed. We couldn't thank him enough for how he managed these tenants and our property was left in good condition. He was in touch as he needed and easy to reach by phone (as we live out of town) and he handled a tricky insurance claim really well. We highly recommend his services.

Hill, owners

David and his team in our opinion are fantastic at their job; consistently awesome, friendly, helpful and prompt service, for over 6 years we have dealt with David and his team, and not once have they let us down.

William and Kathryn, Auckland

David has been managing and looking-after all of my properties for the past 14 years. His professionalism and work ethic are outstanding, he always offers great advice about properties that I am interested in. Consistently providing updates about the properties (wear-and-tear, things needing to be fixed, installed and tenant's feedback). His can-do attitude constantly impresses me, David is definitely the man who can get things done efficiently and quickly. Zero problem, awesome Property Manager. Thank you for everything.

Bayu – owner

It is bitter sweet to leave, you have been a wonderful Manager. I will keep your details so in the future if I do need a home you will be my first contact.

Thank your for everything from Lydia and I hope you all the best for the future.

Clinton and Lydia – tenants

We dealt with Elaine Lam from Bayleys as we rented a property in Howick.

Elaine was always extremely helpful, professional, kind and caring. We really enjoyed working with Elaine and will recommend her to any of our friends. She really goes out of her way to ensure everything is 100% and the kids always loved the chocolate gifts.

Thank you Elaine! All the best for you! Please keep in touch.

Marisa – tenant

I am writing to you with the intention of expressing the value my husband and I place in Mr. Kegan Monteiro.

He took on our property management with a wealth of knowledge and friendly advice. The way in which he guided us through the procedure of renting out our first home, allowed me to feel legally safe; also secure in the knowledge that his plans to manage our property, and the management of the tenants, were exactly in line with our concerns and specifications.

Kegan has kindly overseen and managed some dramas with the tenants’ personal situations with diplomacy and solid integrity. He has a way of communicating facts and opinions with the deft touch of a confident and considerate professional.

He has ensured that everyone's needs have been quickly addressed and tended to with efficiency.

It also impresses me that his long-term commitment with renewing and adjusting the rental agreement is solid; without diminishing any strength of interest in our investment, over time.

Mr. Monteiro has shown to be friendly, concerned, reliable, fair, forthcoming and innovative in the time we have engaged his services. We have full confidence in his business and interpersonal skills.

We greatly appreciate his steadfast support and hard work, and would recommend him, whole-heartedly, in any of his future endeavours.

Lisa, and on behalf of my husband, David – owners

A decision was made to exit the Rental Property market some months back and yesterday final proceeds were received following a successful sale.

After Steve Southam left, Kegan was appointed as our Property Manager. Throughout the time he was with us we found him very approachable and easy to get on with. The real test however came when various people had to be organised in getting our property up to scratch prior to Sale. Without his efforts in many different areas, we would have been left floundering by ourselves.

Mention too must be made of David whom we have dealt with for many years. David’s cool head, PR skills, and, attention to detail, have been outstanding. A seemingly major problem for us, was always dealt with quickly, reassuringly and with minimum fuss.

Would you please pass on to both Kegan and David, our grateful thanks for their TLC towards us over the periods we dealt with them. We have been lucky to have them both as our Property Managers.

Anna and David – owner

Thank you so very very much for all the help and assistance you gave me in getting my property ready for sale.

You guys really did go the extra mile for me which I appreciate as an overseas landlord.

There is no way I could have handled the many many issues that arose getting the house ready for market from Melbourne.

Your proactive attitude, can do, keeping me fully informed relieved the stress for me.

Overall I owe you guys and Bayleys a big thank you.


Kym Barrow from Bayleys Property Management has been a fantastic asset. She is reliable, responsive and understands the her market and takes away the day to day hassles of property management.

Nilesh & Meera, owner

Kym looked after my parents’ home after they moved to a rest home. At all times she kept us fully informed, was proactive and prompt in dealing with any tenancy issues and essentially undertook the full running of the tenancy on our behalf. She really could not have been more helpful and in the family’s view she was absolutely superb.

Chris – owner

My Auckland rental property has been managed by Kym Barrow of Bayleys Property Management for over two years.

Throughout that time Kym has always been professional and efficient, responding to my queries and requests as fast I could hope for. As I don’t live in New Zealand I need someone who I can rely on to protect my investment and Kym has done that for me. I would not hesitate to recommend her.

Warren – owner

Kym Barrow has been my Property Manager for years and prior to that I worked with her at Bayleys.

Kym is a delight to deal with and her work ethic is exceptional.

Nothing is ever a problem.

My tenants without exception have been excellent, a very important criteria in the Apartment Building I am in.

I feel very fortunate to have Kym as my Property Manager.

Binty – owner

Kym has been a breath of fresh air following a bad run of property managers from other companies. Kym is bright and cheerful, very helpful and most importantly sorts issues out quickly and efficiency.

Kym has managed to achieve the right balance with her relationship with tenants and is firm but fair gaining respect and trust with all parties.

Ashley and Linda – owner

I have been dealing with Kym for the last couple of years managing my properties. I have always found Kym to be very professional, contactable and proactive with managing my properties. Dealing with some of our tenants are quite testing however she seems to be able to manage them and keep both me the landlord and tenant happy. Kym is not scared to challenge the tenants and deal with difficult situations and solve any issues.

I have no doubt recommending Kym to any other lucky landlords who end up working with her.

Kevin – owner

Kym Barrow is an absolute pleasure to deal with. Her communication and organisation of maintenance are outstanding. She is professional and friendly. We are very fortunate to have her as our property manager.

Hayman – owner